Welcome.

My Work Today

Items needing attention

Actions & Follow-ups

Assign to staff and optionally link to a repair, customer, stock item or supplier

Parts Notes

Recent Activity

Repairs, customers, sales, stock and messages

Repairs

Collapsible live queues by status, with priority colours and ticket totals.

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Price List

Fast internal repair and service pricing by device, brand, model and fault.

Tip: from New Repair, use Price List next to the reported fault to find and apply a saved repair price instantly.

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Media Library

Central product and variation photos. Rename, order, set primary images and manage uploaded media.

Images uploaded here are stored in the CRM Media Library. Channel image publishing will use these same assets as the omnichannel adapters are completed.

Customers

One shared customer record with full repair history.

IMEI & Serial Check

Search Tech Lab's own repair history. Available to every signed-in user.

This checks Tech Lab records only. External blacklist and warranty checks require a separate verified provider.

Main Inventory

Master catalogue for products, repair parts, services and variations. Select items and publish them directly to Square, WooCommerce or eBay.

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Square Channel Stock

All products, services and variations from the Square catalogue. Quantities use the selected Tech Lab location.

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WooCommerce Channel

Publish selected products, services and variations to the Tech Lab website and pull channel sales.

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WooCommerce Orders

Manage website orders, status, assignments, notes and tracking from the CRM.

Order sync imports WooCommerce customers, line items, totals and statuses. Live updates require the WooCommerce order webhooks.

Suppliers

Supplier details linked to stock items.

Trade-in Prices

Grade prices can reduce automatically by 20% at each level.

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Internal Chat

Database-backed staff messages with bell notifications.

Send to

My Profile

Manage your details, password and personal workspace preferences.

Account

My Customer Email

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Personal Details

Workspace Preferences

Staff & Roles

Manage accounts, job titles, access roles and account status.

Operational Finance

Actual payments and stock sale movements.

These figures are operational only. Use your accounting platform for VAT, payroll, tax and statutory accounts.

Audit Log

Who changed what and when.

Tech Lab Till

Fast counter workflow for sales, repairs and collections. Optimised for iPad landscape.

Find anything

Repair ref, phone, customer, barcode, SKU, serial or IMEI

Web Till

Basket

No customer or repair linked

Transactions & Reports

Day, week, month, year or custom-date reporting across Till sales and repair activity.

Transaction History

Sales by Category

Payments & Staff

Purchasing & Stock Receiving

Create purchase orders, receive stock and keep supplier costs connected to inventory.

Warranty & Supplier RMA

Track faulty parts, supplier returns, replacements and credits alongside linked repairs.

Settings

One control centre, split into clear sections for business, repairs, Till, printing, communications, stock and system management.

Business

Business name

Tagline

Email

Phone

Address

Website

Company number

VAT number

Opening hours

Theme & Branding Colours

Choose the main CRM accent and dashboard banner colours. Text colour is adjusted automatically for readability.

Main accent colour

Dashboard banner start

Dashboard banner end

Live preview

Dashboard banner

Repairs

Internal reference prefix

Standard warranty days

Logic-board warranty days

Due for processing after (hours)

Chase ready collection after (hours)

Changing the prefix affects new repairs only. Workflow colours and names are managed below.

Repair Workflow

Owner-controlled statuses and priorities. Renaming a status updates existing repair labels and history so the CRM remains consistent.

Priorities

Documents & Company Logo

The selected Media Library image is the reusable company logo for invoices and future tickets/receipts.

No logo

No company logo selected

Invoice number prefix

Default terms & conditions

Default warranty wording

Invoices can now be generated and edited from each repair card before opening/printing the PDF.

Customer Email & Repair Updates

Control what customers see as the sender and whether repair updates send automatically, manually or not at all.

Customer-visible sender name

Customers see this name before the email address instead of “Sales”.

Default status email mode

Customer-visible note email

Customer-note email subject

Customer-note introduction

Per-status templates & overrides

Stock

Default reorder level

Quick quantity step

Compact layout by default

Till / POS & Payment Settings

Counter behaviour, receipt defaults and customer-payment protection.

Printing & Document Profiles

Preview, edit and route repair labels, repair tickets, thermal receipts and invoices. Each profile can be mapped to a named printer/connection mode and uses its exact paper size, logo and layout order.

Backup & Restore

Keep up to five dated backups. Create Database-only, System-only or Full backups and choose what to restore.

System Updates & Rollback

Upload a verified Tech Lab CRM release package here. The updater creates a pre-update safety backup, verifies the package, installs it in a separate privileged maintenance process and restarts the CRM automatically.

CRM update package (.zip)

No update package staged.

System & Integration Health

Live checks for database, media, backup storage and connected integrations.

System

Timezone

Currency

Company default page

Auto-refresh seconds

Recently Deleted retention (days)

Import Centre

Bulk import structured data safely with downloadable templates and validation before anything is saved.

Import type

Excel / CSV file

Deleted Records

Restore or permanently remove deleted repairs, products, Price List entries and Trade-in prices.

Delete normally means soft-delete. Permanent deletion is restricted and blocked when important repair/stock history exists.

Integrations

Only genuine connection status is shown.

Gmail

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WhatsApp

Customer records provide click-to-chat links. Two-way message sync needs WhatsApp Business Cloud API and a webhook.

Click-to-chat only

Square stock

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WooCommerce

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eBay

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External IMEI provider

Not connected. The current IMEI page searches Tech Lab's own repair database.

Not connected

Never enter social-media passwords into this CRM. Real integrations must use official OAuth or API credentials.

Data exports and backup

About Tech Lab CRM

Current release, complete change history and improvement requests.

Development workflow

Every production release is recorded here with its release date and delivered changes. Staff can submit improvements and the Owner controls delivery status.

Complete version history & changelog

Every CRM release from the original prototype to the current production version, with the main amendments delivered in each version.

Development requests & delivery board

Shows who requested each change, its priority, current delivery status and Owner notes.

Sign in

Welcome.

My Work Today

Actions & Follow-ups

Parts Notes

Recent Activity

Repairs

Price List

Media Library

Customers

IMEI & Serial Check

Main Inventory

Square Channel Stock

WooCommerce Channel

WooCommerce Orders

Suppliers

Trade-in Prices

Internal Chat

My Profile

Account

My Customer Email

Personal Details

Workspace Preferences

Staff & Roles

Operational Finance

Audit Log

Tech Lab Till

Transactions & Reports

Transaction History

Sales by Category

Payments & Staff

Purchasing & Stock Receiving

Warranty & Supplier RMA

Settings

Business

Theme & Branding Colours

Repairs

Repair Workflow

Documents & Company Logo

Customer Email & Repair Updates

Stock

Till / POS & Payment Settings

Printing & Document Profiles

Backup & Restore

System Updates & Rollback

System & Integration Health

System

Import Centre

Deleted Records

Integrations

Data exports and backup

About Tech Lab CRM

Development workflow

Complete version history & changelog

Development requests & delivery board