Welcome.

Recent Activity

Repairs, customers, sales, stock and messages

Repairs

Track each job from booking to warranty completion.

Customers

One shared customer record with full repair history.

IMEI & Serial Check

Search Tech Lab's own repair history. Available to every signed-in user.

This checks Tech Lab records only. External blacklist and warranty checks require a separate verified provider.

Catalogue & Variations

Manage all products, repair parts, services, devices and their variations.

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Square Channel Stock

All products, services and variations from the Square catalogue. Quantities use the selected Tech Lab location.

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WooCommerce Channel

Publish selected products, services and variations to the Tech Lab website and pull channel sales.

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WooCommerce Orders

Manage website orders, status, assignments, notes and tracking from the CRM.

Order sync imports WooCommerce customers, line items, totals and statuses. Live updates require the WooCommerce order webhooks.

Suppliers

Supplier details linked to stock items.

Trade-in Prices

Grade prices can reduce automatically by 20% at each level.

Internal Chat

Database-backed staff messages with bell notifications.

Send to

My Profile

Manage your details, password and personal workspace preferences.

Account

Personal Details

Workspace Preferences

Staff & Roles

Manage accounts, job titles, access roles and account status.

Operational Finance

Actual payments and stock sale movements.

These figures are operational only. Use your accounting platform for VAT, payroll, tax and statutory accounts.

Audit Log

Who changed what and when.

CRM Settings

Business details, repair defaults, stock defaults and system behaviour.

Integrations

Only genuine connection status is shown.

Customer email

Email buttons open your normal mail application. Full Gmail inbox sync needs Google OAuth credentials.

Quick action only

WhatsApp

Customer records provide click-to-chat links. Two-way message sync needs WhatsApp Business Cloud API and a webhook.

Click-to-chat only

Facebook and Instagram

Not connected. External-message notifications will activate only after an approved Meta integration is added.

Not connected

Square stock

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Checking

WooCommerce

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Checking

External IMEI provider

Not connected. The current IMEI page searches Tech Lab's own repair database.

Not connected

Never enter social-media passwords into this CRM. Real integrations must use official OAuth or API credentials.

Data exports and backup

About Tech Lab CRM

Current release, complete change history and improvement requests.

Development workflow

Every production release is recorded here with its release date and delivered changes. Staff can submit improvements and the Owner controls delivery status.

Complete version history & changelog

Every CRM release from the original prototype to the current production version, with the main amendments delivered in each version.

Development requests & delivery board

Shows who requested each change, its priority, current delivery status and Owner notes.

Sign in

Welcome.

Recent Activity

Repairs

Customers

IMEI & Serial Check

Catalogue & Variations

Square Channel Stock

WooCommerce Channel

WooCommerce Orders

Suppliers

Trade-in Prices

Internal Chat

My Profile

Account

Personal Details

Workspace Preferences

Staff & Roles

Operational Finance

Audit Log

CRM Settings

Business

Repairs

Stock

System

Integrations

Data exports and backup

About Tech Lab CRM

Development workflow

Complete version history & changelog

Development requests & delivery board